Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. You have 14 days from the arrival of your products to return them. 

Returns from the European Union and other countries

If you would like to return your ordered product from outside Hungary please send us back the products to our address in Hungary: 1052 Váci utca 9. You have 14 days to return your ordered product. You are responsible for paying the shipping back to us. Please ship the returned packages with tracked shipping solutions.

Within 14 days, once we receive the product in the right condition your refund will be completed via the original payment method in 8 business days.

Returns from Hungary: 

We offer free and easy returns to all our customers in Hungary. If you would like to return your ordered product from Hungary we will organize the pickup and the shipping for you free of charge. Please send us an email to  In the email please indicate the pick up address, your email, mobile phone number and name. We can organize the returns from the next business day you write to us. You only have to put the product in the box you received it, close it and tape it properly. The carrier picking up the boxed product will put the necessary shipping label to the box, you do not have to print anything. After we receive the product in the right condition your refund will be completed via the original payment method.

All returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Who can I contact with any problems?

If you have any questions or problems with our service, please let us know at

GLS contact information






Customer service:

Monday to Friday from 7 am to 8 pm

Package tracking: 

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