What does pre-order mean?
Our designers, keeping in mind the principles of sustainability, start manufacturing most products only after ordering. As soon as the product is available, we will send it to you immediately.
How can I place a pre-order on the website?
Look for products labeled “pre-order,” simply place the item you want in your cart, and then complete your purchase.
Why do I have to choose a delivery option for pre-order?
When the pre-ordered goods are ready for delivery, the product will be delivered in the manner selected in the order. If the product is already on its way, we will notify you by email so you can track the delivery.
Can I cancel the pre-order?
If you changed your mind about your order, please contact our Customer Service who can cancel your purchase.
Can I return the pre-ordered product?
If the ordered product is not suitable, you can return or exchange it within 14 days of receiving the pre-order. Log in to your account, enter your order number and ask for a return option or contact our Customer Service.